Current Vacancies (2 found)

This role is based at our Laboratory located in Wolverhampton, UK. This position will support identification of diverse raw materials, working with Procurement to support in maximising improvement opportunities.  Key Result Areas & Responsibilities Investigate new raw materials under guidance from the Technical Lead Generate new product formulations under guidance from the Technical Lead Liaise with PDL team to align test methods and application conditions Provide detailed summaries of laboratory evaluation with instruction on their effective use to our PDL sites and procurement steering committee to enable positive margin decisions to be made Understand the influence of raw materials and formulations on the overall cost efficiency of a given formulation Liaise with Procurement team to direct the RM selection and discuss with supplier to maintain future pipeline of cos efficient raw materials Understand the customer process to be able to support problem solving of market issues Ensure that RMs are compliant to prevailing H & S regulations Ensure Raw Materials are CPS SHE, GRMC and REACH compliant Define benefit analyses with procurement to aid prioritisation Define experimental design to provide correlation to PDLs and Customer application Hands-on laboratory bench work to process raw materials and collect data Provide summary report with cost-in-use benefit to the procurement steering committee Be able to provide accurate and consistent reports to withstand peer review Any other responsibilities that fall within the general purpose of the technical function that may be requested by the Technical Lead   Ideal Background – Education and Experience The successful applicant must have a minimum A-level in science based subjects Ideal candidate should have experience in Sheetfed laboratory environment with experience in formulations and their application at clients A working knowledge of the manufacturing process is essential Familiar with Excel, Word and PowerPoint software to be able to provide overviews and project reports Familiarity with SAP would be beneficial   Personal Attributes – Capabilities and Skills Ability to work well under pressure and meet deadlines. Excellent communication skills Excellent problem solving ability Flexible in approach to work Fluent in English speaking and writing

Outline:

 Are you an experienced Customer Services Advisor?

We are currently recruiting for an experience Customer Services Advisor who can speak fluent German and English. Your role as Customer Service Advisor is to be responsible for fulfilling customer needs, from the accurate ordering of products through to the successful delivery of products to the customer on time and in full. 

This is office based out of our Wolverhampton, UK offices. 

Key Result Areas & Responsibilities

• Responsible for building and maintaining an effective working relationship with customers to be able to meet their needs and individual requirements
• Responsible for processing customer orders accurately and efficiently
• Responsible for following the customer order through to the despatch stage to ensure the customer receives the order within the delivery lead time and communicating any urgent requests internally
• Responsible for checking stock levels needed to fulfil customer orders and liaising with ICO team to resolve stock issues and meet customer needs
• Advising the customer of any potential issues that may affect their order and working to resolve these
• Creating invoices (both Consignment and Standard) and understanding the difference between the two
• Accurately maintaining Customer price files
• Answering phone calls, and reacting efficiently and professionally to customer queries
• Investigating and processing customer complaints and invoice queries, which may include the accurate and timely creation of credit notes
• Organising returns via our freight forwarders and processing all the relevant documentation
• Maintaining high levels of customer service excellence whilst adhering to all Company procedures / rules and processes
• Having an understanding of the stock ordering process and advising the materials planner of additional stock requirements for customers
• Responsible for closing off purchase orders and keeping the SAP system clean so that the data is accurate 

Ideal Background – Education and Experience

• Excellent attention to detail and accuracy in service delivery
• Proven customer account experience and delivering client-focused solutions based on customer needs
• Ability to build good working relationships with both internal and external Customers
• Experience in working in a high pressure and high volume environment
• An excellent working knowledge of Microsoft Office
• Ability to handle and manipulate large amounts of data within excel spreadsheets
• Experience in building strong working relationships both internally and externally
• SAP Knowledge desirable (or knowledge of similar ERP system)
• Minimum GCSE education 

Personal Attributes – Capabilities and Skills

• Language skills – fluent German and English
• Always going the extra mile for our customers
• Excellent verbal and written communications skills
• Strong organisational skills
• Ability to solve problems fast
• Willingness to work as team member